Privacy Policy

Information We Collect

When you use our website or place an order, we may collect:

Name
Email address
Phone number
Billing and delivery address
Payment information (processed securely by our payment provider)
Order history
Any information you provide when contacting us

We may also collect technical information such as your IP address, browser type, and cookies to improve your experience.

How We Use Your Information

We use your information to:

Process and deliver your orders
Respond to enquiries
Provide customer support
Improve our products and website
Send updates or promotional offers (only if you have chosen to receive them)
Comply with legal obligations

Payment Security

We do not store your payment card details. All payments are processed securely through trusted third-party payment providers.

Cookies

Our website uses cookies to improve functionality, analyse website traffic, and enhance your browsing experience. You can manage or disable cookies through your browser settings.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers such as:

Payment processors
Delivery companies
Website hosting providers
Legal authorities where required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil orders, provide our services, and comply with legal requirements.

Under UK data protection law, you have the right to:

Access your personal information
Request corrections
Request deletion of your data
Object to certain processing
Withdraw consent where applicable

To exercise these rights, please contact us.

Your Rights

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Vellure Chocolatiers

Email:

Phone:

Address: